HRSD: Optimizing the Employee Journey
Embarking on the path of HR digital transformation opens doors to cost savings, increased efficiency, and enhanced overall organizational productivity.
HRSD simplifies HR services, automates routine tasks, and improves the employee experience. It helps fostering a positive corporate culture, enhancing employee engagement, and boosting productivity. It serve as the vital link between the workforce and the organization. A motivated and productive workforce not only fuels a company’s growth but also fosters a culture of innovation and continuous improvement, ultimately enhancing the organization’s competitive edge in the market.
Realizing the Benefits of
HR Service Delivery (HRSD)
Employee-Centric Services Drive Competitive Edge
Revolutionize the workplace with intelligent, mobile-first technology. HR Service Delivery offers scalable packages and seamless integration to enhance self-service, cut costs, and provide intelligent assistance
Foster Leadership in Guiding Team Progression
Harmonize Business Objectives with Employee Requirements, Facilitating Onboarding, Career Advancement, and Transitions through Journey Designer or Journey Accelerator.
Exceptional Employee Experiences
Substitute Manual Processes with Efficient Cross-Functional Digital Workflows. Orchestrate Activities Across Systems, Departments, and Personnel. Leverage No-Code Builders for Configurable Digital Workflows. Offer Employees Continuous Support from Learning Virtual Agents
Streamline Employee Interactions
Enhance Employee Interaction Management for Cost Savings. Leverage a Purpose-Built Data Model for Efficient HR Service Organization, Empowering Support for Diverse Employee Needs. Harness the Power of Virtual Agents for Intelligent Interactions. Standardized Case and Knowledge Management Equips Live Agents with Accurate, Timely, and Consistent Answers
Simplify HR Services
Enhance Employee Contentment through Seamless, Integrated Omni-Channel Access
Key Elements of
HR Service Delivery (HRSD)
Case and Knowledge Management
Efficiency in handling employee inquiries and issues is achieved through Case and Knowledge Management in HRSD. This component also empowers HR teams to create and disseminate HR knowledge articles, ultimately enhancing the employee self-service experience
Employee Service Center
The Employee Service Center serves as a unified hub where employees can conveniently access a wide range of information, services, and assistance. Here, they can effortlessly view their requests, explore knowledge bases and catalogs, engage in live chat with agents, and access a host of other valuable resources
Employee Document Management
Employee Document Management is a versatile tool for document management, offering a secure storage space, efficient file organization, and controlled access to sensitive documents. It is particularly valuable in scenarios where your company requires the completion and return of documents related to various services, such as benefits and payroll. Specific use cases include managing tuition receipts and non-disclosure agreements.
Lifecycle Events
The Lifecycle Events application offers a streamlined solution for automating complex processes such as employee onboarding and leave of absence that span multiple departments. By doing so, it contributes to heightened employee satisfaction and enhanced operational efficiency across HR and various other organizational units. It addresses critical use cases like employee onboarding and leave management